Support centre

Guidance, issue reporting and secure assistance.

PayrollGrid support

How can we help?

Find practical payroll guidance or send a support request linked to the relevant company and payroll period.

Help centre

Search monthly payroll, starters, leavers, variable pay, payslips, payments and Mauritius report-preparation guidance.

Report a problem

Describe a calculation, workflow, login, import or technical issue and attach supporting evidence.

My support requests

Track open, under-review, resolved and retesting requests without exposing unrelated company payroll data.

Create a support request

Sensitive salary, bank and identification details should not be placed in the description unless specifically required.

Secure support access: only an authorised company or payroll-bureau administrator may grant temporary, restricted and auditable support access. Employees can request technical help but cannot grant access to company payroll data.